Help, my iPhone Won’t Ring!

Apple blogs had an outpouring of derision when a prominent, self-declared technology expert could not figure out why his iPhone stopped ringing. Of course this was because he’d flipped the Silence Ringer switch. John Gruber rushed to his defense with this comment:

It’s easy to laugh at, but I think it’s actually a non-obvious design. There’s no icon or visual indication as to what that switch does. You do get a small jolt of vibration when it’s engaged, but that doesn’t naturally imply “silent mode” to me. (Update: Yes, there’s also an on-screen icon, but that only helps if you toggle it while the screen is on.)


But the icon will also appear if your screen is off. If your iPhone is sleeping and has been inactive more than 1 minute, flipping the Silence Ringer switch will turn on the screen, and the big icon of a bell with a slash through it will appear. However, if your iPhone is sleeping but has been used within the last 1 minute, you only get the buzz of tactile feedback, indicating the phone is in vibrate mode. So the only possible way to miss the visual feedback of the Silence Ringer icon is if you turn off your iPhone and then immediately start flipping the switch.

But to me, the bigger question is, what kind of idiot would buy a $400 phone and not know how to operate the buttons? There are only 4 hardware buttons on the iPhone. Apple went to considerable pains to make the Silence Ringer switch functions as obvious as possible, even to technology experts.


Update: Comments Disabled. I have blocked further comments on this subject, I almost never do this. I continue to receive a steady stream of comments on this post, it has become unmanageable. It was not my intention for this brief article to become the #1 Google search result for “iPhone won’t ring.” It was not my intention to sneer at users who could not figure out the problem. It was my intention to sneer at one pompous software “expert” who could not figure it out (I have sworn never to mention him by name on this blog, but follow the first link in this story and you will figure it out). I am gratified by the positive comments from readers who discovered here the solution to their problems. I have ignored the negative comments from people who were insulted. Thank you to all who took interest (and those who continue to discover this article).